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Moku Timber Floorboard Warranty

Moku (we, our or us) wishes its customers and our Website users to shop with confidence and be fully informed of their rights to return floorboard products that have a manufacturing defect or fail to meet the warranty below. Accordingly, this warranty outlines your rights and our obligations to you with respect to warranty claims.  

This Floorboard Warranty (the Floorboard Warranty or this warranty) is provided by the supplier(s), Australian Select Timbers Pty Ltd (the Warrantor) of 35 Downard St, Braeside VIC 3195.

We will assist our customers with any warranty claim to the Warrantor. Please read the warranty carefully to ensure that you are fully aware of your rights and obligations when seeking to claim under this warranty for floorboard products purchased (Floorboard Products) from our website, or directly through us.

By completing and submitting an order to purchase Floorboard Products via the Website or directly with us, you agree to be bound by the Floorboard Warranty terms with the Warrantor, which together with the Terms of Use and the Purchase Terms of this Website, is an agreement between us and you.  The Floorboard Warranty may be amended at any time.

The Floorboard Warranty is conditional on: 

  • Installation - is installed in strict accordance with current written installation instructions

  • Wet Areas - is not suitable for installation in bathrooms, saunas, laundries or any other area in which high levels of steam and moisture are present. 

  • Maintenance - care guidelines must be adhered to.

  • Non-Assignment - the warranty is limited to the original purchaser and may not be assigned or transferred. 

Please see the supplier warranty here.

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